The main field is split into two sections.

The top shows incoming "active calls" or the "call history", and the bottom shows your contacts, which are synchronised live.

At the top left you will see the status display.

The left connection symbol shows whether the NOP is connected to the internet. The connection symbol should be green.

The right, square symbol is your status display. This is green by default. When switching the software to DND, a red symbol will appear here.

The dial pad has a blue background and is located directly below the status display. The size of this field can be adjusted at the right and bottom dark blue edge.

The three horizontal lines at the top left edge of the application represent the menu icon.

Clicking this icon opens the Quick Access toolbar.

In addition to settings, this also contains advanced settings and language settings.

Incoming calls appear yellow under "active calls" and are also indicated by the pop-up at the lower right edge of the screen.

Incoming calls can be answered or declined as follows:

• using the menu bar above the active calls

• directly via the pop-up

• using a hotkey

• using a compatible headset

An answered call will be green in the list, thus displayed as active.

When putting an active call on "hold", the call will be light green in the list.

An outgoing call will be grey when ringing.

When an outgoing call is connected, it turns green in the list, thus displayed as active.

There are two options for forwarding calls:

• You can drag & drop a call directly over a contact, thus forwarding it blindly.

• You can connect two active calls by putting one of the calls on hold and dragging the held call over the active call. This corresponds to an announced call transfer.

- Log into the service portal.

- Add a group under targets.

- Define the group as Pick-Up group.

The extensions you want to be able to pick-up calls from must be added to this pick-up group.

- Under "Advanced Settings" in the NOP go to "My Account" – "Dialling rules".

- Activate the pick-up prefix.

Now when a call is forwarded but not answered (yellow BLF does not turn red), the NOP can pick up the call.

There are two options for picking up:

• Double-click the contact with the yellow BLF.

• Move the mouse to "Answer” to pick up the unanswered call.

There are two options for starting a conference call. In both cases, the NOP must have at least two calls (either active or on hold).

• Start the conference by setting the held calls to active.

• Start a conference by pressing the conference call symbol.

The difference is that the conference call symbol adds all calls on hold to a conference call.

You can add, save and export personal contacts in the NOP.

- Click Contact at the top menu bar, then click new.

Default groups such as extensions and favourites are included.

However, you can also add custom groups to suit your needs.

- To do so, click the three dots on a contact in tile view or right-click on a contact in list view.

- Move the mouse to "groups" and click on the desired configured group.

If you do not see a suitable group, click "edit group".

Here you can add a new group or edit or delete existing groups. Initially, all system extensions are automatically assigned to the "Extension" group.

To activate Outlook Integration, open the quick settings and go to "Settings" for NOP.

Here you will see the menu item “Contacts".

- double-click “Contacts" or click the arrow next to “Contacts".

The submenu will open.

- Activate the Outlook contacts and authorise synch on open, to always be up to date.

NOP also has an Outlook plug-in. This is included when the software is installed.

If the plug-in and the TAPI driver were installed, you will see an area reserved for the NOP on the right in Outlook with the link "Open settings".

- Open the link.

- Click on Location and under Country Code enter the code for your country.

For Germany, this is "0049".

Calls can be accepted and / or placed in Outlook.