A. General

"1&1 Versatel Premium Integration for Microsoft Teams" is a bolt-on that supplements the "Telephone System" service with a Voice over IP (VoIP) interface into Microsoft Phone System. 1&1 Versatel Premium Integration for Microsoft Teams uses Microsoft’s Direct Routing solution to enable PSTN services from within Microsoft Teams.

Using 1&1 Versatel Premium Integration for Microsoft Teams, customers get a true enterprise voice solution, featuring a host of intelligent telephony features provided by the 1&1 Versatel Telephone System, within the familiar Microsoft environment, which can be accessed from any location and any device, enabling better collaboration and improved productivity.

The  Microsoft Teams clients are used as softphones connected to the 1&1 Versatel Platform (via the Microsoft Phone System and Direct Routing), which allow users to leverage the enterprise telephony features that comes with 1&1 Business Phone (e.g. Queue and ACD routing, Contact Centre, etc.).

The deployment and configuration of the Microsoft Teams Apps is done from the Microsoft 365 / Office 365 Teams Admin Centre, a familiar interface to most IT Departments, while the integration between the 1&1 Versatel Platform and the  Microsoft Phone System is configured via PowerShell, which can be done by your Microsoft Partner.

The required 1&1 Business Phone components to enable this integration with the 1&1 Versatel Telephone System can be ordered via a separate order form from 1&1 Versatel.